Community Resources: Did you know?
The Naperville Police and Fire Department have several resources available to assist with a safe response to a mental/behavioral health crisis.
- 911 is the preferred number for all emergency calls.
- 988 is the National Suicide and Crisis line that connects you with a mental health professional to talk with. This is NOT a service to use in an emergency. Please dial 911.
- Smart911.com: Set up a profile on this national database and in case of an emergency, the police can pull up information about your loved one such as diagnoses, physical disabilities or medications.
- Mobile CTI: Is a Naperville service used by the Police department Monday–Friday from 1:00–10:00 pm. In response to a 911 call for a mental health crisis, a police officer and a counselor will be dispatched to the scene to triage the situation.
- The CART program (Community Advocate Response Team), managed by the Fire Department, provides for specially trained EMTs to respond to a mental/behavioral health crisis. This team works jointly with the Police Department to respond to 911 calls.
- Caring Hands is a database managed by the Naperville Police Department. This program provides first responders with critical information about you or loved ones with developmental, cognitive, mental, medical and/or physical disabilities who may require special assistance during an emergency or nonemergency situation. See the City of Naperville website at naperville.il.us/ for more information and to download the form.
